RunPractice ("we," "us," "our") operates the website runpractice.ai and provides AI-powered practice automation services for medical practices. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data.
1. Information We Collect
Information you provide
- Contact information — name, email address, phone number
- Practice information — practice name, specialty, location
- Communications — messages you send through our contact form or email
- Account data — login credentials for clients with dashboard access
Information collected automatically
- Usage data — pages visited, time spent, click patterns, referral source
- Device data — browser type, operating system, screen resolution
- IP address — used for analytics and security purposes
- Cookies — small data files stored on your device (see Section 5)
2. How We Use Your Information
We use the information we collect to:
- Deliver our services — build and maintain your practice automation stack
- Communicate with you — respond to inquiries, send project updates, and schedule calls
- Improve our services — analyze usage patterns to make our platform and processes better
- Send relevant content — blog posts, product updates, and service announcements (you can opt out at any time)
- Legal compliance — meet our legal and regulatory obligations
3. Data Sharing
We do not sell your personal data to third parties. Period.
We may share data with:
- Service providers — tools we use to deliver our services (e.g., email platforms, analytics, CRM). All providers are vetted and bound by data processing agreements.
- Legal requirements — if required by law, court order, or governmental authority
- Business transfers — in the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction
4. Data Retention
We retain your personal data only as long as necessary to provide our services and fulfill the purposes described in this policy. When data is no longer needed, we delete or anonymize it. Client data is retained for the duration of the service agreement plus 90 days, unless you request earlier deletion.
5. Cookies
We use cookies and similar technologies for:
- Essential functionality — keeping you logged in, remembering preferences
- Analytics — understanding how visitors use our site (Google Analytics or similar)
- Performance — improving site speed and reliability
We do not use cookies for third-party advertising. You can disable cookies in your browser settings, though some site features may not work correctly.
6. Your Rights
You have the right to:
- Access — request a copy of the personal data we hold about you
- Correction — request that we correct inaccurate data
- Deletion — request that we delete your personal data
- Opt-out — unsubscribe from marketing emails at any time
- Portability — request your data in a machine-readable format
To exercise any of these rights, email us at hello@runpractice.ai with the subject line "Privacy Request." We will respond within 30 days.
7. Security
We implement industry-standard security measures to protect your data, including encryption in transit (TLS/SSL), secure access controls, and regular security reviews. No system is 100% secure, but we take reasonable measures to protect the data you entrust to us.
8. Children's Privacy
Our services are not directed at individuals under 18. We do not knowingly collect personal data from minors. If you believe we have collected data from a minor, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the revised policy.
10. Contact
For privacy-related questions or requests:
RunPractice
Email: hello@runpractice.ai
Or visit our contact page.